The Craft Potters Association Gallery 7 Marshall Street London W1F 7EH Telephone / Fax : 020 7437 7605 Email : info@cpaceramics.com Our Returns Policy Books, Videos and DVDs If for any reason you are unhappy with a book, purchased from cpaceramics.com return it to us within 14 days from the date of receipt, in its original condition as sold and we will exchange it or issue a full refund, less cost of postage. We are unable to exchange videos or DVDs unless defective. If your goods are defective, damaged or not what was ordered we will exchange the product or issue a full refund including delivery charges upon return of the item. Ceramics If for any reason you are unhappy with a ceramic purchased from cpaceramics.com return it to us within 28 days from the date of receipt, in its original condition as sold and we will exchange it or issue a full refund, less cost of postage. In the unlikely event that your ceramic purchase has been damaged in transit we will exchange it or issue a full refund to you including delivery charges upon return of the item Refunds will be paid within 30 days of receipt of the returned order. This returns policy does not affect your statutory rights. How to return items Call Contemporary Ceramics on 020 7437 7605 or e-mail info@cpaceramics.com. The staff will advise you on how best to return the unwanted item. You can also return your order in person to Contemporary Ceramics at the above address. Please take the Sales Invoice received with your order and let the in-store staff know you ordered the item from cpaceramics.com. They will process your exchange or refund immediately.